You Said Football, Right?
I sat across the table from my friend and sipped my tea as she described her weekend. Her new business school class had put together an outing to get to know each other, and they decided on playing a game outside at a local park. Someone offered up the idea to play football, which everyone heartedly agreed would be lots of fun.
What they didn’t realize was that the class included a number of students from outside the U.S., and on the day of the game, several of her classmates showed up to the field with soccer balls, wearing cleats! Needless to say, that was quite a surprise to the ones who showed up with oblong brown footballs and even a few helmets. They all got a good laugh when they realized what had happened, and had an enjoyable afternoon learning new skills.
The business school meet-up may have ended well, but listening to her tale, it was hard for me not to notice the similarities between the football game and situations we see as providers of implementation services.
What Does SaaS Implementation Mean to You?
Many organizations use the term “SaaS implementation” but they often mean different things. Some implementations are focused on data migration and transformation, while for others, implementation means client onboarding. For some, it’s all of the above, plus managed services and break/fix once clients have gone live.
A lack of clarity on exactly what implementation means can lead to misunderstandings and costly mistakes.
At Monarch, we’ve built a reputation as a reliable resource for fintech SaaS development and implementation. We know how to right-size your project so you resource it and implement it successfully.
Like planning a football game, implementation must be scoped properly, planned, and executed well. The tools you use will vary based on a number of factors, including the size of your business, how far you want to go, and what you’re taking with you.
For example: We have a client whose customers range in size from small to large enterprises. They need implementation plans and teams tailored for each unique situation, but without the costly overhead of having full-time staff.
We worked closely with our client to define and develop specific implementation tiers for each of their customers. This ensures we can support their needs with the right people at the right time.
Know Your SaaS Implementation Type
So how do you know what type of implementation is best for your fintech SaaS initiative? Reach out to us and we’ll work with you to identify:
- What’s the maturity of the organization?
- Is data migration a need, and how many people will input data into the system?
- How much data will need to be migrated into the new system?
- How many will need reporting generated from the system?
- How many “power users” will you have?
- How much functionality will be available for the team?
- Are all the users centrally located or remote?
- How complex is the new system?
- How large is the organization?
- How important is client interaction?
- Does the engagement need to consider client needs post go live?
Answers to questions like these help us understand what type of implementation is most efficient for you.
Your organization may only need a few tutorial videos and a trained point of contact for support. Or you might have a more complex, larger scale project that requires your own on-site team to manage data migration, IT support for installation, and a project manager to coordinate training and business-wide communication.
Right-sized implementation requires clear communication and a universal understanding of the situation.
Defining the Game & Team Up
Thanks to my friend’s diverse group of coworkers, she learned a valuable lesson that I know she’ll carry with her: If you’re playing football, make sure you know which kind!
We hope this helps you do the same with your clients so you truly right-size your implementation based on project type and need.
As you prepare for your first or next fintech SaaS implementation, partner with a team who knows how to get things done without over- or under-staffing. Contact Monarch to ensure you have the right people and tools to get the job done on time and within budget.
